Returns and Exchanges:
Returns and exchanges are not allowed for any reason other than damage during shipping. Please understand it is not always our fault if a card is damaged or lost en route. We do understand the frustration of a lost or damaged card though and want to work with you to make it right.
If you need to start a return, you can contact us at ryan@cardsnmo.com. Please note that returns will need to be sent to the following address:
Cards N MO
111 S Main ST.
Carrollton, MO 64633
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. In many cases, shipping is included with the cost of the item. Options may be available at checkout for escalated shipping depending on the item. In all cases, please allow 1-2 business days for processing and handling. Shipping times will depend on the carrier selected. USPS is the default carrier.
If shipping wasn't included with the item and you are shipping an item over $50, you should consider using a trackable shipping service and/or purchasing shipping insurance. We don’t guarantee your package won't get lost or damaged on the way back.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a short time.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again, then contact your credit card company as it may take some time before your refund is officially posted. Next contact your bank. There can be some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at ryan@cardsnmo.com
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